Good Afternoon Mr. Barrow, My wife & I came into the Carpetland USA store on Wards Road about a month ago looking to purchase carpet for the upstairs of our home. We are expecting our first child and wanted to redo the upstairs of our house so as to prepare for our new addition.

Upon entering the store we were met by a gentleman by the name of Tom Rader. The reason I am writing this email is to let you know of the exceptional service we received from Tom from the point of sale through the installation and thereafter.

Having worked in sales myself some years ago, I was incredibly impressed with Mr. Rader. He was extremely helpful and polite and he made our carpet buying process a pleasure rather than a pain. He took the time to inform us of all our options, went over the paperwork multiple times, answered all our questions, was very patient and knowledgeable of the product and helped us make an informed choice on the carpet that would be best for us. He worked with us every step of the way. He was never pushy and displayed the utmost professionalism from the moment we talked in the door, to the time he came to measure our rooms and even after we signed the papers. It was a great experience.

I would be remiss if I did not mention the installer he sent to our house to put the carpet in. Matthew (the carpet installer) arrived on time and worked hard the entire day. He did not take a break till the job was completed. He communicated every nuance of the installation to me and was very respectful of our home and our property. I did not notice one scratched wall, one awkward seam or any shoddy workmanship and he left the work site clean as a whistle. He did a superior job installing our carpet and my wife and I are thrilled at the results of our renovation.

Tom Rader and Matthew are truly credits to Carpetland USA and my wife and I cannot speak highly enough of them. Thanks to Tom making the purchase and installation a breeze, you can be rest assured that we will be coming to Carpetland for all our future flooring needs.

A few months ago, I sent an email from the CarpetlandUSA website and Ray Gunter at the Martinsville store called me the next day to discuss my interest in new flooring. At the time, I was thinking about getting the house re-carpeted and new kitchen vinyl then something came up and I had to put it on the backburner. Three months later, Ray called me from out of the blue and told me about the $99 installation deal. He had someone come to measure my floors and the next day I went to the store with my daughter and had a wonderful experience picking it out and and setting up easy financing. Ray set up the installation within a few days and the men who installed it got on it and got it done in just a few hours. Very pleasant people! Thank you so much Ray, I love the new carpet smell and it looks and feels wonderful!

I have dealt with Carpetland USA in Danville, Virginia for the last 7 years and have had a great relationship with them. The sales staff go out of their way to make sure my customers find the flooring products that best satisfy their needs. They gladly answer any flooring issues the customer has, such as color selections,styles,etc. I highly recommend them for any flooring needs. They stand behind their products and workmanship, and make it a pleasant experience.

I never bought carpet before and my salesperson made me feel comfortable. Mel was very knowledgeable and helpful with his suggestions, not like the other flooring stores I shopped at. My carpet is beautiful and the installation was done carefully while they moved my stuff. I really enjoyed my shopping experience!